Refund & Cancellation Policy

1. Institutional Principle & Voluntary Support Framework

RBR Social Work Foundation operates non-profit social development initiatives across rural and urban communities in India. All financial contributions processed through our web portal www.rbrngo.org are strictly voluntary and intended for immediate deployment toward non-profit social welfare activities (including RBR Ujjwal Vision, RBR Vidya Vahini, and RBR Vidya Vastra).

Because financial support is promptly deployed to procure supplies and sustain ground-level welfare operations, contributions received are treated as final.

2. Authorized Technical Exception Clauses for Refund

We recognize that payment processing can occasionally experience technical errors. Refund requests will be considered valid and reviewed by our finance desk exclusively under the following technical circumstances:

• Duplicate Debits: A supporter's bank account or payment method is debited multiple times for a single intended contribution due to network lag, server delay, or portal refresh.
• Payment Deducted without System Confirmation: An amount is debited from the bank account, but the transaction drops on the payment portal without issuing an official transaction receipt or status confirmation.
• Unauthorized Transaction Claims: In verified cases where an unauthorized transaction occurs due to banking system security compromise, subject to formal bank investigation reports.

3. Refund Claim Procedure & Documentation

To request a refund under the authorized technical exception clauses, the supporter must follow this standard procedure:

1. Submit a formal written request via email to info@rbrngo.org within 48 to 72 hours of the transaction.
2. Provide complete transaction details, including:
   • Full Name of the Supporter
   • Contact Mobile Number and Address
   • Payment Reference / Payment Gateway Transaction ID
   • Date, Time, and Exact Debited Amount
   • Attached Bank Statement Snippet or Debit Screenshot proving the deduction.
3. Our finance desk will log the request and verify transaction details with the payment gateway partner (Razorpay) within 24 to 48 business hours.

4. Verification & Credit Processing Timeline (SLA)

Once a technical refund claim is validated and approved by our compliance team:

The approved refund will be initiated back directly to the original payment source (Debit Card, Credit Card, Net Banking Account, or UPI ID) used during the transaction within 5 to 7 working days.

Security Notice: Refunds will never be issued in cash or credited to any third-party bank account to prevent financial fraud.

5. Service Charge & Gateway Deductions

In cases where a refund is approved due to user error (such as entering duplicate amounts manually), any third-party payment gateway processing fees or banking convenience charges incurred may be deducted from the final refund credit as per gateway rules.

6. Policy Revisions & Helpdesk Support

RBR Social Work Foundation reserves the right to update or modify this Refund Policy to remain compliant with changing banking regulations or payment gateway policies. For refund-related queries, please contact:

Helpdesk Email: info@rbrngo.org
Official Website: www.rbrngo.org